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WAVE #MODAÉTICA — SHIPPING POLICY

This policy forms part of the Terms of Service applicable to purchases made at wavemodaetica.com. Before completing a purchase, carefully review your delivery address, selected products, and the time frames below.

INTERNATIONAL SHIPMENTS

• INTERNATIONAL SHIPPING COST

International shipping is not free. Its cost depends on the destination country, selected shipping method, and order characteristics. The applicable charge will be displayed during checkout before the purchase is confirmed.

• ORDER PROCESSING

We aim to hand your order to the carrier on the next business day after your purchase is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day. Processing time is separate from carrier transit time.

• ESTIMATED DELIVERY TIMES

Standard: 4–7 business days. / Express: 2–4 business days.

International shipments are sent through UPS, FedEx, or another carrier available for the destination. Delivery estimates begin when the carrier receives and scans the order. They do not include possible delays caused by customs procedures, weather, peak seasons, remote-area service, transportation interruptions, or other circumstances outside our control.

• IMPORT, DUTIES TAXES AND CUSTOMS CHARGES

International orders may be subject to import taxes, duties, customs processing fees, or other charges imposed by the authorities in the destination country. These taxes, duties, and charges are not included in the product price or shipping cost unless checkout expressly states otherwise.

Any applicable charges are the responsibility of the customer or recipient. WAVE #MODAÉTICA does not control these amounts and cannot determine their value in advance. The customer is responsible for providing any information or documentation requested by the carrier or customs authorities.

Refusal to pay customs charges, rejection of the package, or failure to provide the requested documentation may cause delays, return to sender, or abandonment of the shipment.

READ MORE TAXES IMPORTANT INFO HERE.

• ORDER TRACKING

You will receive an email confirmation after completing your purchase. Tracking information is normally sent within 48 hours after the order is handed to the carrier. If you cannot find our emails, check your spam folder.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us immediately. We cannot guarantee an address change after the order has been processed or handed to the carrier.

• DELIVERY ATTEMPTS, INCORRECT ADDRESSES, AND REFUSED PACKAGES

Customers must monitor tracking and respond to carrier delivery attempts. Costs caused by an incorrect or incomplete address, repeated absence, refusal of the package, or failure to receive it may be charged to the customer when legally permitted and actually incurred.

• DELAYED, LOST, OR DAMAGED PACKAGES

If your order is unusually delayed, is marked as delivered but was not received, or arrives visibly damaged, contact us as soon as possible and include your order number and any available evidence.

We will open the appropriate trace or claim with the carrier. The available resolution will be determined after reviewing tracking, proof of delivery, the carrier’s investigation, the order’s condition, and applicable law. This policy does not limit any non-waivable consumer rights.

• SIZE EXCHANGES OR DAMAGED PRODUCTS

To request a size exchange or report a damaged product, the customer must first contact the WAVE #MODAÉTICA team before sending the product or beginning any.

The request must be submitted by email or WhatsApp and include:

• Customer name.
• Order number.
• Reason for the request.
• Requested size, when applicable.
• Clear photographs of the product, packaging, and reported damage.

The product must not be sent without prior authorization and without first receiving instructions from our team. Submitting a request does not constitute automatic approval. Each case will be reviewed according to our policies and applicable law.

• BOUTIQUE PICKUP IN PUERTO VALLARTA

Pickup orders are normally ready within one business day. We will confirm by WhatsApp when the order is ready. Please do not visit before receiving this confirmation.

The person collecting the order must provide the order number and government-issued identification. If someone other than the purchaser will collect it, prior written authorization through one of our contact channels is required.

Boutique: Francisca Rodríguez 256, Col. Emiliano Zapata, C.P. 48380, Puerto Vallarta, Jalisco, Mexico.

Hours: Monday to Friday, 11:00 a.m.–4:00 p.m.

• CONTACT

WhatsApp: +52 322 383 8863 / Email: contacto@wavemodaetica.com